Refund Policy
Refund Policy
Thank you for shopping at [Your Online Store]. We want to ensure you are completely satisfied with your purchase. If you have any questions about our refund policy, please don't hesitate to contact us.
Returns
You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different one, contact us within [number of days] days of receiving your purchase. You will be responsible for any price difference and any shipping costs associated with the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details of the product and the defect. We will work with you to resolve the issue promptly.
Non-Refundable Items
Certain items are non-returnable and non-refundable:
- Personalized or custom-made items
- Gift cards
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any inquiries regarding our refund policy, please reach out to us via email, and our team will respond as promptly as possible.